DailyKaizen

I am practicing medicine at one of our medical centers this week (and I still approach this as the highest honor in my job - that a member allows me to take care of their personal health needs).

I noticed that a “QIST (Quality Improvement Support Team) Guide” was hanging from one of the workstations. It was a compendium of all of the tools that this medical center developed for our electronic medical record system during their rapid process improvement week. Prior to our “new” (LEAN) way of doing things, there wouldn’t be a guide like this. Maybe there would be an official training manual with all of the things that had been developed centrally, on official paper stock.

The guide says things like, “Here’s what we developed for use now in anticipation of this vision for the way we want to take care of our patients.”

I thought that was incredibly cool. You look at that as a member and you say, “my doctor’s health care team knows what they want for my health, and they have the ability to make it happen.” It’s like smaller standalone medical centers I’ve been at where you feel it’s a place that’s personalized and created by the doctors and nurses that staff it. I think that’s a good feeling to have as a patient.

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