DailyKaizen

Lee and I ventured up to the top of the Space Needle (his first time!) to talk about how we might convey what we are doing to our audience. Our most important audience, in my opinion, is our members, who will ask how we are using their resources. There are other audiences, including other LEAN experts, and all of health care. Speaking to them is consistent with our stated organizational purpose, to “transform health care, working together every day to improve the care and well-being of our consumers and communities.” I think we are fortunate to be supported in doing what we do with a purpose like this.

At the same time, I ran across this commentary from Jack and Suzy Welch from this week’s BusinessWeek. In the second question they respond to, they talk about transparency being a benefit, and a peril. In their podcast this week, they go into it in a bit more detail, as well. The conclusion that I come to is similar to theirs - doing business in an open way is helpful, but requires some work. We have to be able to understand for ourselves what we are doing and why it is useful if we are going to be open about it. In addition, we are required to protect our membership in everything we do. I think we can do this, carefully.

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