by Lee Fried, on 15 Jun 2006 06:46 am
The Journey
Times are a Changing
This morning I am reporting live from Day Four of a Kaizen focused on improving cycle times, quality and efficency in our Information Service Division (ISD). The Kaizen is being led by a group of ISD staff that have gone through some LEAN training with this being their first Workshop. I have been attending the Kaizen to support them when it has been needed. I woke up early this morning excited and nervous about what the day will hold. Yesterday I had to leave the Kaizen early to attend an event which meant that I needed to let go and trust that the new facilitators would do a good job.
I am sitting now in the conference room where the event is being held and am amazed by how much work got done while I was gone. Our Visual System that monitors the Workshop’s progress shows that we have already completed more then 50% of the projects for the week. I can’t wait to see the day when throughout the organization teams like this one are leading their own improvement events for the benefit of our patients. Kudos go out to the ISD Team!