by Ted Eytan, on 15 Jun 2006 05:34 am
The Journey
A new way to take on work
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Yesterday we celebrated the functional end of our value stream mapping and process improvement work for health information technology. It was good to reflect on where we are. Just yesterday I received several message exchanges that started with, “We would like you to do this work, can you do it?” and ended with, “Yes we can, and we will do it during this event.”
That’s a “wow” for me. Last year, an exchange like that would have generated panic and a rush to indicate why new work could not be commissioned. Now, it’s just a pat on the back and a smile. That’s LEAN!