by Ted Eytan, on 05 Jun 2006 06:16 am
The Journey
Is the public ready to hear the “L” word?
I am visiting Washington, DC, this week, to learn more about advances in health care information technology and its application to patient safety.
On the ride over, I was reading the CEO’s monthly column in Alaska Airlines magazine. The subject of the article was the fact that Alaska is committing itself to a 100% Boeing built fleet.
Toward the end of the article, though, he mentioned that Boeing was also providing other services to Alaska - assistance with “lean” management processes. Right there in the article.
Up to this point, I have not seen “lean” referred to as lean in communications geared toward the public. Could it be that “lean” is understandable enough in Alaska’s culture that they feel comfortable sharing it with their customers?
I think this is a big advance.