by Lee Fried, on 30 May 2006 02:19 pm
The Journey
A Good Week
As promised I wanted to provide some insight into last weeks Kaizen that was attended by the CEO. This was the fourth and final Kaizen that took the process from a batch and queue current state to a future state that is much more responsive to the member’s needs. I believe the product of the Kaizen: standard work, a visual system, standard process flow, etc. will greatly help improve efficiency and staff satisfaction. The Kaizen team was made up of a cross-functional group of staff and managers from eight different departments. Each member worked hard and provided valuable insight and perspective. It was a long four days with incredibly tasky work and by the end of the event everyone, including the CEO was exhausted. Even though we had a very aggressive scope we were successful in accomplishing all of the objectives. My props go out to the team!