http://www.dailykaizen.org/archives/566 A blog about improvement in health care Wed, 03 Dec 2008 23:14:20 +0000 http://wordpress.org/?v=2.6.5 http://www.dailykaizen.org/archives/566#comment-6732 Curious Cat Management Improvement Blog » Management Improvement Carnival #41 Sat, 16 Aug 2008 13:34:32 +0000 http://www.dailykaizen.org/?p=566#comment-6732 [...] Connecting to the Customers by Lee Fried - “It is amazing how much you can learn in a short period of time by spending time listening to the voice of the customer. What is just as amazing is how much you can learn from talking to the people who spend forty hours a week listening to the customer” [...] [...] Connecting to the Customers by Lee Fried - “It is amazing how much you can learn in a short period of time by spending time listening to the voice of the customer. What is just as amazing is how much you can learn from talking to the people who spend forty hours a week listening to the customer” [...]

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