http://www.dailykaizen.org/archives/558 A blog about improvement in health care Wed, 03 Dec 2008 21:40:38 +0000 http://wordpress.org/?v=2.6.5 http://www.dailykaizen.org/archives/558#comment-6547 Curious Cat Management Improvement Blog » Management Improvement Carnival #36 Sun, 01 Jun 2008 16:44:14 +0000 http://www.dailykaizen.org/?p=558#comment-6547 [...] Solving Problems and Creating New Problems by Lee Fried - So as a manager her job was not to try and create a problem free environment, but instead to set up the conditions and system by which problems could be effectively solved. [...] [...] Solving Problems and Creating New Problems by Lee Fried - So as a manager her job was not to try and create a problem free environment, but instead to set up the conditions and system by which problems could be effectively solved. [...]

]]> http://www.dailykaizen.org/archives/558#comment-6522 Dan Lafever Tue, 27 May 2008 19:22:13 +0000 http://www.dailykaizen.org/?p=558#comment-6522 I manage an IT help desk for a hospital system. We recently had a tour from another hospital help desk department and a big section of the tour we devoted to our Lean and Kaizen journey we started in 2005. As we recounted our progress and shared what we learned, we realized how much progress we have made. It was a truly "ah-ha" moment understanding how far we have come in 3 years. Yet we realize how much we can improve discussing operations with another help desk and seeing more improvement opportunities before us. Sometimes, a bit of reflection opens the mind on how far we have come and yet how far we have to go. Considering the good that we have done, the journey looks even brighter ahead. I manage an IT help desk for a hospital system. We recently had a tour from another hospital help desk department and a big section of the tour we devoted to our Lean and Kaizen journey we started in 2005. As we recounted our progress and shared what we learned, we realized how much progress we have made. It was a truly “ah-ha” moment understanding how far we have come in 3 years. Yet we realize how much we can improve discussing operations with another help desk and seeing more improvement opportunities before us. Sometimes, a bit of reflection opens the mind on how far we have come and yet how far we have to go. Considering the good that we have done, the journey looks even brighter ahead.

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