DailyKaizen

I believe it was Albert Einstein that once said that the definition of insanity is solving the same problem over and over again. Creating a quality process is difficult and elusive. The time it takes to get to the route cause of errors and solve them is expensive and often intensive. Even so, it is worth the investment over the long-term. So often we hold our managers and staff responsible in making short-term outcome measures that we loose sight of the long-term costs in quality. As a result, over time our processes, while fast, often end up being greatly overburdened by poor quality. Staff ends up spending large amounts of time doing rework or unnecessarily over producing. What worse, as quality worsens we are forced to add Quality Assurance Steps to catch the errors we have not eliminated, and typically way down stream in the process. The solution is simple; we need to focus on slowing down to speed up. We need to make short-term investments that will solve long-term headaches.

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