Comments on: Pushback

By: Postmodern Narrative Therapy and Shadowing by Ted Eytan, MD

Postmodern Narrative Therapy and Shadowing by Ted Eytan, MD — Mon, 12 Nov 2007 20:24:39 +0000

[...] went to medical school with the intent of providing great care to the people we serve. As I have remarked elsewhere, the exception to the traditional story is easy to find - when we ask. I have said that people who [...]

By: Curious Cat Management Improvement Blog » Management Improvement Carnival #20

Mon, 08 Oct 2007 18:59:23 +0000

[...] Pushback at DailyKaizen. “… in the Toyota Motor company, staff understand why a certain thing needs to be done a certain way because it is explained to them as part of the process of training.” [...]

By: Mark Graban

Mark Graban — Wed, 03 Oct 2007 02:58:59 +0000

That’s an outstanding story, thanks for sharing it. Thanks also for linking to my Podcast. The ideas there came from David Meier, who was my guest, but I also believe it very strongly that “explaining why” can be as powerful as “asking why,” from a Toyota standpoint.