by Ted Eytan, on 10 Apr 2006 05:45 pm
The Journey
A Non-Lean Suggestion System
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This experience by a former General Motors employee made me wonder about how we handle employee suggestions in health care. I have asked many managers in the last few months how many suggestions per employee per month they receive. The most common response is zero.
The managers I speak to are ones that have good relationships with their staff and are good managers. I do not get a lot of suggestions either. I don’t think it’s a matter of putting up suggestion boxes. One thing a colleague and I talked about was the idea of requesting one suggestion from each staff member during the first week of each month. What are other ideas?