DailyKaizen

Continuing on….I was asked by one of our newest LEAN consultants to visit with a specialty services leadership team yesterday. Our organization is finishing a brand new multispecialty medical center, and the group is using this as an opportunity to remake their practice, and they are looking at LEAN. Good for them! The operations leaders of this group are both compassionate and have a great depth of experience with the teams they serve. I really can’t even approach the experience and knowledge they have around managing sophisticated medical practice, so it was an honor to be asked what I know about how they might apply LEAN in their environment. Of course I think that they’ll observe their own areas and come up with the best ideas themselves.

What I appreciated most about the discussion though (and luckily, this is one they asked to have in person, not over video, not over the phone), was the look in their eyes. It was the same look that I saw about a year ago when I accidentally invited myself to a leadership team of our Web Services Division. The, “we know the current state well and we’re ready to make a change.” What both teams have in common is the high performance and general aptitude for innovation. I think they’re going to do great.

The Web Services Team did phenomenal after that time, with tools and support from their management. They are now practicing Agile and setting an example for the rest of our company. This reminds me that I should probably post some of their pictures on here…..

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