DailyKaizen

These were my words to a colleague sitting next to me at our Division’s annual meeting today. Our Divisional teams were showing off their daily management and cross functional team and strategy management (very cool), and at one point, someone asked what happened if a dependency existed on a team that was not yet part of this management system. Our presenter said this is a challenge, and then I said my words, because I was in this session with all of the senior leaders from the Division.

I then said something to the effect of, “Now that this issue is out in the open, the leaders are going to need to respond to this and fix it.” And that’s when my colleague turned to me and said, “The front line staff are fixing problems. The leaders’ job is to acknowledge it.”

I loved this and the conversation after, where we shared the fact that we have both been in front line positions in our lives, and what it felt like to be fixing problems all day. I will remember this - to find out what problems are already being fixed.

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