by Ted Eytan, on 28 Jul 2007 09:33 am
The Journey
The Square Root
Popularity: 17%
“If you want to convert the culture of an organization, and that organization contains n people you first need to convert the square root of n.”
I have seen this attributed to Edward Deming, or Brent James, MD, from Intermountain Health Care. If anyone can verify attribution, please do so!
When we look at a group of 100 physicians and ask if culture change is possible, it may be easier to ask if we can find 10 physicians in whom culture change is possible.
In my view, if the culture change is about taking better care of people, then we’ll find 100 physicians in a group of 100 physicians as easily.