Comments on: Today’s Work Today http://www.dailykaizen.org/archives/310 A blog about improvement in health care Wed, 07 Jan 2009 16:38:58 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Marlan Crosier http://www.dailykaizen.org/archives/310/comment-page-1#comment-2803 Marlan Crosier Tue, 15 May 2007 19:27:13 +0000 http://www.dailykaizen.org/archives/310#comment-2803 Great to read about the excellent progress Lee – and look forward to seeing some of the results of these changes! What I'm wondering is how often backlogs are due to the assumptions of people in the system that the cause is due to insufficient resources to meet the demand. I have certainly found that assumption to be almost universal with managers and providers I have worked with to eliminate appointment backlog in behavioral health outpatient clinics. To the extent this is true in a particular situation, then backlogs may exist more by default rather than by design. Thoughts? Was/is this a factor in your situation? Marlan Great to read about the excellent progress Lee – and look forward to seeing some of the results of these changes!

What I’m wondering is how often backlogs are due to the assumptions of people in the system that the cause is due to insufficient resources to meet the demand. I have certainly found that assumption to be almost universal with managers and providers I have worked with to eliminate appointment backlog in behavioral health outpatient clinics.

To the extent this is true in a particular situation, then backlogs may exist more by default rather than by design. Thoughts? Was/is this a factor in your situation?

Marlan

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