Comments on: “These are things company executives are not going to figure out for you.” http://www.dailykaizen.org/archives/304 A blog about improvement in health care Tue, 06 Jan 2009 22:33:32 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Ted Eytan http://www.dailykaizen.org/archives/304/comment-page-1#comment-2592 Ted Eytan Tue, 08 May 2007 01:32:44 +0000 http://www.dailykaizen.org/archives/304#comment-2592 Thanks, Mark! It gets even more interesting, harnessing the power of blogs, when I looked back at the same work addressed by a different care team and described it a year ago. See my next post... Thanks, Mark! It gets even more interesting, harnessing the power of blogs, when I looked back at the same work addressed by a different care team and described it a year ago. See my next post…

]]> By: Mark Graban http://www.dailykaizen.org/archives/304/comment-page-1#comment-2590 Mark Graban Tue, 08 May 2007 00:24:31 +0000 http://www.dailykaizen.org/archives/304#comment-2590 That's a great story. I always find it rewarding when I see other people engaged with their own ideas and suggestions. It's sad when I hear a hospital employee say "nobody [administration] ever asked me what I thought." This was sad when I heard it back in manufacturing, so this isn't just a healthcare phenomenon. It's a human one. It's a shame when we get into the dynamic of leaders pretending they have all of the answers (they don't) and then the employees expect administrators to answer everything for them. It's easy to say "people need to make suggestions" but it's more challenging sometimes to get that switch "turned on," to give people permission to make changes. Sounds like you're doing that and facilitating it, so congrats. That’s a great story. I always find it rewarding when I see other people engaged with their own ideas and suggestions. It’s sad when I hear a hospital employee say “nobody [administration] ever asked me what I thought.” This was sad when I heard it back in manufacturing, so this isn’t just a healthcare phenomenon. It’s a human one.

It’s a shame when we get into the dynamic of leaders pretending they have all of the answers (they don’t) and then the employees expect administrators to answer everything for them.

It’s easy to say “people need to make suggestions” but it’s more challenging sometimes to get that switch “turned on,” to give people permission to make changes. Sounds like you’re doing that and facilitating it, so congrats.

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