DailyKaizen

How do you explain to a member what 4 strategic divisions employing almost 800 people are working on on their behalf? This image is posted with permission of the Executive Vice President of Strategic Services and Quality, and shows the progress being made in using the discipline of the Hoshin process for these groups. Prior to these, there wouldn’t have been a wall where you could go and see what was happening quickly. This is huge progress.

At the same time, the A3’s fill a wall, and they are a mosaic pattern of approaches. This wall was setup intentionally to demonstrate the next step of our work, which is the linkage and creation of a consistent story about what’s being done and how it’s being done. The team I serve on is represented in just one of the A3’s, but like everyone else in the room, I have a role to play in executing to all of them.

This demonstration was part of a session where we began the conversation. For me it was phenomenal, because we began talking about product lines and each Division’s contribution to them. I had not been in a room where this conversation was happening ever before. That was remarkable. The other thing that was remarkable was that I was one of three physicians in the room, representing the disciplines of Informatics, Quality (Clinical Improvement and Education), and Prevention, and we were all engaged as strong supporters and champions of the work. This is definitely a sentinel event in our journey. I am imagining what it could be like if our entire health care system functioned like this.

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