Comments on: Quality, Cost and Delivery http://www.dailykaizen.org/archives/294 A blog about improvement in health care Wed, 07 Jan 2009 04:16:25 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Mark Graban http://www.dailykaizen.org/archives/294/comment-page-1#comment-2402 Mark Graban Sat, 21 Apr 2007 14:20:42 +0000 http://www.dailykaizen.org/archives/294#comment-2402 I think the key for "setting direction" and "getting alignment" come from asking the people doing the work. The simple method I've found to be very successful is to talk with people, explain lean concepts, and to articulate the goals (such as reducing lead time, improving quality, etc). As long as you can eliminate (or reduce) the fear of layoffs, people usually have a ton of ideas queued up and they're willing to help, especially in health care where people are oriented around helping patients. We have to fight to urge (or need) to try to come up with all of the answers ourselves as managers or specialists. I think the key for “setting direction” and “getting alignment” come from asking the people doing the work. The simple method I’ve found to be very successful is to talk with people, explain lean concepts, and to articulate the goals (such as reducing lead time, improving quality, etc). As long as you can eliminate (or reduce) the fear of layoffs, people usually have a ton of ideas queued up and they’re willing to help, especially in health care where people are oriented around helping patients. We have to fight to urge (or need) to try to come up with all of the answers ourselves as managers or specialists.

]]> By: Pete Abilla http://www.dailykaizen.org/archives/294/comment-page-1#comment-2394 Pete Abilla Fri, 20 Apr 2007 00:41:19 +0000 http://www.dailykaizen.org/archives/294#comment-2394 I'd love to learn how you and your team (1) set direction, (2) obtained alignment, then (3) executed. Often, (1) and (2) are the really challenging pieces in Lean leadership, or leadership in general. We can take this offline (you have my email -- I'd love to talk on the phone too). I recently accepted a position with eBay where I'll be leading a small but capable team in building a culture of improvement. I'd love some advice from others in the trenches. I’d love to learn how you and your team (1) set direction, (2) obtained alignment, then (3) executed. Often, (1) and (2) are the really challenging pieces in Lean leadership, or leadership in general. We can take this offline (you have my email — I’d love to talk on the phone too).

I recently accepted a position with eBay where I’ll be leading a small but capable team in building a culture of improvement. I’d love some advice from others in the trenches.

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