by Ted Eytan, on 22 Feb 2007 05:47 am
The Journey
They’re hearing about it, sort of
Two days ago, I gave an update on our information systems work to a group of our physician leaders. Since LEAN is a big part of the work we doing to improve our systems, it was part of the conversation, but was not the topic of conversation. I demonstrated the gains we’ve made in reducing handoffs, being closer to our patients, and having a safer system.
After I gave my update, a physician working in Lee’s area talked about the work he’s doing, and referred to the Model Line work. This piqued my interest - I wanted to see how it would be presented in this forum, what the knowledge was about the project to date, and how well the concept was being received. The discussion was objective in my opinion, and I did not see much reaction (including acknowledgment of what this was) from the group.
I thought this was great. First, two physicians were talking about their work and how LEAN supports it, rather than them talking about LEAN. Second, hearing it from two colleagues gives the gentle sense that this is important to the organization, and it’s being used to support them better.