by Ted Eytan, on 17 Nov 2006 04:56 pm
The Journey
Withdrawal
Lee, wait, one more quick consult….
Yesterday, we met with some of our operations leaders about our work for 2007. We have stopped rotating our teams through our medical centers, temporarily, and planned, to support a major software upgrade that we must complete.
I mentioned to these leaders that I have noticed slight degradation of our performance in terms of understanding problems and acting on them quickly during this time period. I said I can’t wait for us to begin working again as close to our patients as possible. The response impressed me. It was that our care providers didn’t realize that our time with them “on the line” actually improved, rather than reduced our productivity. The perception was that being “on the floor” with them prevented us from doing “real work.” This was a nice perception to work with.
And I can’t wait for us to go back. Very shortly.