by Lee Fried, on 24 Oct 2006 08:28 am
The Journey
Training for a Culture Change
Yesterday, in the Model Line we launched our Daily Management Training program that is based on the TWI (Training Within Industry) program. Our goal is to have all 80 managers trained over the next five months and most core processes standardized within the year. If successful we will completely change the culture of the organization. There will be many challenges that we will have to overcome as we roll this training out. Here is a list of a few of them that we are anticipating:
- Drastically changing the role of managers and supervisors from fighting fires and making decisions to maintaining standard work and coaching staff.
- Requiring that senior leadership be present in the work environment more often and have a greater knowledge of the work.
- Establishing process measures and visual systems for all processes meaning that expectations and performance of staff will be visible to all.
- Overcoming the cultural bias of “not invented here” where teams are resistant to adopting others best practices.
I am excited for these changes, but I would be lying if I did not admit that I am a little anxious about the magnitude. I am wondering if there are any others out there that have led a TWI like implementation in a service or healthcare environment? If so, got any tips?
on 25 Oct 2006 at 3:31 am 1.stampf said …
Sounds interesting (I’m in the service industry). I’m curious of the kind of TWI program are you going to use for the purpose you’re describing ?
on 25 Oct 2006 at 8:30 am 2.Lee Fried said …
We have developed our own internal program. It consists of 10 classroom modules that managers and supervisors will attend for around two hours each. After each classroom training the manager has around ten hours of homework that they lead their teams through that is applied to their current work.
on 25 Oct 2006 at 10:00 am 3.Ram said …
Hi Lee,
You said all managers in your can you please elaborate on that, do you mean each and every manager from every area in the hospital?
And I have one more question you said “senior leadership be present in the work area more often and have a greater knowledge of the work” How are you going to do this and to what level of leadership are you going to include, senior leadership you mean VP’s and SVP’s also? Will that be limited to people involved in direct patient care or people from IT, Finance and other areas will also be included in it?
on 25 Oct 2006 at 11:39 am 4.Lee Fried said …
Dear Ram,
Please see the latest post and please let me know if you have additional questions.
Thanks,
Lee
on 26 Oct 2006 at 5:58 pm 5.Jon Miller said …
Great stuff Lee. You guys are pioneers.