by Ted Eytan, on 04 Oct 2006 08:45 am
The Journey
Back
Lee gently reminded me that I hadn’t posted in a bit. I have been on the road (and not that one can’t blog on the road, I am actually doing this one as I walk….technology is empowering) which has the impact of removing me from the gemba and therefore reducing the learning opportunities. Interesting - in the past I might have thought that time away would be where the learning happened.
Despite not working alongside Lee lately, I share the same feelings (the organizational nervous system transmits energy well across physical space, I suppose). Where will we go next? Deeper into information technology products - the support system, or into the content of care, the true support system.
My vote is for the latter.
One Response to “Back”
on 04 Oct 2006 at 3:49 pm 1.Lee said …
Dear Ted,
Welcome back. I agree with your conclusion. Over the last year you have made great progress in moving our IT groups toward adopting LEAN principles and becoming more patient focused. Yet, it is in our production departments where the greatest opportunities for transformation rest. From the Gemba you can continue your great work at reshaping our supporting services throught the eyes and energy of our patients and practioners. The closer we are to where the real work takes place, the greater the impact we can have.
Lee