DailyKaizen

I just returned from a nationally significant meeting of health care organizations just like us, in the area of health care information technology. The thing about health care IT, in my opinion, is that at the current time, the organizations investing in it are the ones investing in health care transformation across the board. It’s very energizing to be among such company.

During the conference my colleagues and I gave presentations that either alluded to LEAN, and in one, was about our LEAN transformation. I was amazed when one of my colleagues asked a packed room of 300+ people if anyone had heard of or was working on LEAN. About 70% of the hands went up. That was a “wow” for me.

The other general “wow” is that we came back this year with a story about our growth and development using LEAN and on reflection, it’s enriched a lot of our thinking across the board, not just in the areas in which we concentrated. It’s enriched other physicians, CIO’s and Executive Directors, too. Specifically, physicians can and will participate in this work, and I think that’s great.

The other item to note for me is that I also co-led a talk on using Web 2.0 technologies, like blogs, to communicate and engage constituencies, and mentioned this blog to the audience when I was asked about blogging in the public space about what organizations are doing. What if every health care organization set up a blog about all of the effort it put into making health care safer, of higher quality, and with a better care experience? Maybe some of them will join us. In the meantime, the experiment here continues….

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