by Lee Fried, on 20 Sep 2006 12:50 pm
The Journey
The Day After Genie
Once again Genie Industries has exceed my expectations. During yesterday’s tour we had the opportunity to view their “Model Line” as well as another production line and their service parts area. After the tour the leadership group gathered to discuss what they had seen as well as the implications for how they manage. The team highlighted several key takeaways including:
- Managers at Genie only meet for 10 minutes per day.
- At Genie they shut the plant down and then do 45 minutes of Kaizen every single day.
- Flexibility in people and process are key to a LEAN system.
- Human resources, IT and other support departments are decentralized and allocated to support the Value Stream and not the function.
- You cannot have breakthrough improvement unless processes are in control and standardized. Thus the right to innovate comes after you have done the basics.
- Make everything visible.
- Managers are empowered to solve problems and make improvements on behalf of the customer without having to go through a long permission processes.
- Manual and simple often trump automated and complex.
Tomorrow the group will take these learning’s into our first Hoshin Planning process. Our goal for this session is to transition our leader’s thinking from functional to Value Stream. Leaders will be asked to let go of long standing principles and practices. I am glad we went to Genie first.
One Response to “The Day After Genie”
on 21 Sep 2006 at 4:01 pm 1.Ted Eytan said …
Hey Lee, this is great! I was thinking about your post as I walked the halls of a very big IT health care conference. I thought, “how interesting that some of the answers people are seeking, and some of the teaching we are doing here came from car assembly lines and scissor lift factories, not from the places in which we work.”
To me, that demonstrates that health care is committed to changing and being better every day for patients.