DailyKaizen

This past week, I had several experiences where I spoke with colleagues whose jobs had changed in part due to the changes in process we made using LEAN philosophy. I heard comments like, “my job has changed, I am doing different things, and I like it.”

This was an amazing thing for me to hear. I have written here about the fact that my job has changed since we started this journey. I am more locally focused, I get to work as part of cross functional teams where I get into the detail of a situation and see how it impacts patients (a post on that tomorrow). I consciously sought this out as a change agent. While I hoped others’ jobs would change as well, I had no particular expectations. What I found last week is that others’ had this experience too - they looked at their processes and consciously adopted changes, from within and maybe a level above in the hierarchy. The changes didn’t come centrally from human resources, which is the way one would think this would happen in the absence of a LEAN-directed approach. There’s nothing wrong with human resources involvement in a LEAN transformation, by the way. I was just impressed at the impact our transformation has made for our entire team. It was humbling.

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