by Lee Fried, on 25 Aug 2006 10:27 am
The Journey
Quote of the Week
Popularity: 14%
This weeks Kaizen is summed up perfectly by this quote. The team we have been working with have held on tight to the past, because they have a hard time seeing the future. I predict that in a couple of months they will feel much greater empowerment at work and provide far greater value to our patients, they just can’t see it yet.
“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.”
–Belasco