by Ted Eytan, on 02 Aug 2006 12:00 pm
The Journey
Waves in the ocean
Priorities shift. What happens in an organization that is partially Lean transformed where this happens? My hope, if it’s believed that Lean is a superior improvement methodology, is that priority shifting is an opportunity to apply the philosophy (if not the tools) more broadly.
That’s my hope for this week.
There are a few ideas that help during this time. First, I have shortened work planning cycles to every 4 months instead of every year. Less batching of performance management measures is good. That’s serving us well.
Second and more important is respect for the customer and those who serve them. We do not commit to follow a course beyond its useful utility. We commit to provide maximum value every day even if that means changing focus. Care experience, clinical excellence, affordability. That’s the commitment.